• Children under 90 cm in height can enter for free.
• Children between 90 cm and 130 cm are eligible for the child rate ticket.
• Anyone taller than 130 cm will be charged at the adult rate.

From our given pickup area point

See Availability

PickUp Time Start : 08:00| PickUp Time End: 08:00 | Booking Cutoff : 08

Confirmation:

• You will receive confirmation of your booking's availability within 1 minute of booking time. For most bookings, they are automatically confirmed, and we will send you the voucher via email.
• Auto Pre-Paid Booking: Any auto pre-paid booking is automatically confirmed when you pay via our payment gateway system.
• Partial Payment: All bookings with partial payment are non-refundable and confirmed automatically.
• Pay Later Booking: Any booking where you have selected to pay later is not confirmed unless you provide us with your room number and hotel check-in information.
• Our pick-up time and guide numbers for tours will be confirmed by our Customer Service Representative at least 12 hours before the tour date. (In the case of Join Tours,)
• For All Private Tours, all pick-up points are already mentioned in our itinerary.
• In the event that you do not receive an email from us, please check your Spam folder or notify us via email. Please send us your room number and local contact number, if applicable, to [email protected] along with your booking confirmation number.

Additional Information:

• Children aged 0-2 can join the tour for free provided they do not occupy an additional seat.
• Children aged 3-8 will be charged 75% of the tour rate.
• Children over 8 will be considered as adults.
• Our tours are available almost every day. In case of any urgency or cancellation, we will inform you at least 12 hours before the tour. Our Customer Service Representative may suggest an alternative day or refund your money immediately.
• This tour is available in the English language only, but you can request a private tour in different languages such as Chinese, Japanese, and Korean. Please specify your preferred language when making a private tour booking.

• Please always update us with your room number after checking in at the hotel.
• Always book your service with great care.
• Please carefully read the inclusions and exclusions.
• Please wait in the hotel lobby 15 minutes before the time specified on this voucher to ensure a prompt start.
• Any delay from your side may result in a rescheduling to a later time, if available. Otherwise, this will result in an automatic cancellation with a 100% charge.
• The driver may be delayed by up to 15-45 minutes due to traffic or unforeseen circumstances.
• You do not need to show a physical voucher; simply present the mobile voucher or booking confirmation on your mobile device to our guide.
• Please be aware that the activity time may be affected by various factors, including weather, equipment maintenance, or safety protocols.
• Sun Leisure World reserves the right to cancel any booking due to bad weather conditions or a natural disaster.

• Children under 90 cm in height can enter for free.
• Children between 90 cm and 130 cm are eligible for the child rate ticket.
• Anyone taller than 130 cm will be charged at the adult rate.