World Heritage City Experience

Confirmation:

•  You will receive confirmation of your booking's availability within 1 minute of booking time. Most of the bookings are autoconfirmed, we will send you the voucher via email.
  • Auto Pre-Paid Booking:- Any auto pre-paid booking is confirmed automatically when paying us via our payment gateway system.
  • Partial Payment:- All booking with partial payment is nonrefundable and confirmed automatically.
  • Pay later booking:- Any booking where you have selected to pay later is not confirmed unless you update us with your room number and hotel check in- information.
•  Our pick-up time and Guide Numbers of tours would be confirmed by our Customer Service Representative before 12 hours of the tour date. (In case of Join Tours,)
•  For All Private Tours, all pick-up points are already mentioned in our itinerary.
•  If you do not receive an email from us, please check your Spam folder or notify us via email.
•  Please send us your room number and local number if you have any to [email protected] with your booking confirmation number.

Additional Information:

• Children aged 0-2 can join the tour for free provided they do not occupy an additional seat
• Children aged 3-8 would be charged 75% of the tour's rate.
• Children over 8 would be considered adult
• Our tours are available almost every day, in case of any urgency or cancellation, we will inform you before 12 hours of tour time. Our Customer Service Representative may suggest you some other day or refund you money immediately.
• This tour is available in the English language only but you can request a Private tour in many different languages Chinese, Japanese, and Korean. Please specify your preferred language if you make a private tour booking.
• Please wait at Hotel Lobby 15 minutes before the time specified on this voucher to start.
• Any late from your side may be re-allocated to a later time if available, Otherwise, this will be auto-canceled with a charge of 100%.
• Driver can be late up to 15- 45 Minutes due to Traffic or any unwanted clauses.
• You do not need to show vouchers, just show them a mobile voucher or booking confirmation on mobile for this activity to our Guide.
• Please note the activity time can be affected by several factors including weather, equipment maintenance, or safety protocols.
• Sun Leisure World reserve the right to cancel any booking because of bad weather condition or natural disaster.

Thai nationals

• Thailand Pass not required
• Enter Thailand without quarantine nor COVID-19 test upon arrival
• Must present a certificate of vaccination or if unvaccinated / not fully vaccinated, and RT-PCR / Professional ATK COVID-19 test result issued within 72 hours before departure
• Can enter Thailand via every border checkpoint (for land travel)

Foreign nationals

• Register on Thailand Pass
• Attach documents, as follows:
• Passport
• Certificate of vaccination or if unvaccinated / not fully vaccinated, RT-PCR / Professional ATK COVID-19 test result issued within 72 hours before departure
• Proof of Medical Treatments Coverage (minimum coverage 10,000 USD) 
• Receive Thailand Pass QR Code within 1-2 hours
• Airlines and Disease Control Officers will check your documents

No this is a direct ticket

• Child under 3 years: Free of Charge.
• Child 3-9 years: 50 % Charged
• 9 Years and up: Charged as Adult