Terms & Conditions
Terms and Conditions of Using Sun Leisure World Services
- 1. Contract of Sun leisure World suggest the minimum selling rate and net rate of our tours, activity and attractions. What can be obtain either from our B2B portals or excel sheet available on B2B.
- 2. Our description sheets/B2C website suggest the individual tours itinerary, inclusion, exclusions and details of sights and places visited in the tours/activity and attractions.
- 3. Hotels rate is still on process but can be obtained via email to [email protected]
- 4. We will cover below as terms and conditions of using sun leisure world services for B2B/B2C suppliers only.
- A. Free “SALE” & Last Minute Booking
- B. Free of Cost Pick up area in Hotel Location (Strictly for Join Tours)
- C. Meeting Points
- i. Meeting points transportation details.
- D. Private Tours ( No Need meeting points, we will pick up from the hotels itself)
- E. Customer Service Details
- F. Tours Pick Up Policy
- G. FOC Policy
- H. Child Policy
- I. Child Policy age restrictions.
- J. Booking Policy
- K. Cancellation Policy
- L. Mode of Transportation
- M. Safety and Health Hazard
- N. Additional Information
- O. Scam of Thailand
Free Sale Policy :- Tours/Transfer/Hotel listed with Sun Leisure World is listed on “Free Sale”, We have 100’s of tours and attractions listed with NO LIMIT seat, all admission ticket is available 8 hours before the tours via our customer service counter or free sale in our B2B portal www.sunleisureworld.net. However all free sale tours is subjected to a close sale by an email form our customer service team before 8 hours of tours departure time.
Hotels availability depends on inventory available so please check before confirm as it is still offline booking.
Free of Cost Pick up area for Join Tour:- Sun Leisure World provides a significant door to door pick up and drop in Thailand, For Bangkok we have got following pick up and drop off location, Once a traveler pick up from the location they will be automatically assigned to drop off to his pick up location unless requested in advance. Following is the pick up location of our door to door pick up services. We also provide a fix departure point at Sun Leisure World Office with light refreshment for any tourist who does not fall into following pick up area.
Meeting Points in Bangkok
- SukhumvitSoi (Lane) -1 to 33 –Free of charge
- Sukhumvit area Soi 1 to 33 (odd) and Soi 2 to 24 (even)
- Wireless Road
- Siam, MBK
- Yawarat (China Town)
- Khao San Road (Excluded City Tour and Dinner cruise) can pick up only in our meeting Royal Rattanakosin Hotel
Join tours pick up means we might go up to 4-5 places to pick up tourist, usually we limit number of person per tour to 10-12 person maximum. During this join tour pick up, Our traveler may have to wait up to 40 minute (Maximum) because of traffic conditions or picking up different persons. But you must be at your pick up time as we have to bring all traveler on board before starting the tours.
You can join our tours at BANGKOK Meeting Points:-“ Parking available “
BANGKOK MEETING PIONTS Out of Door to Door Pick Up area :-
Our office Sun Leisure World Corporation-
You can reach here, via BTS –Exit Number -03
Airport Link Exit Number 03
Our office is just located next to BTS and Airport Link.
Google It:- for DIRECTION
Sun Leisure World waiting area facilities:-
Light refreshment – Coffee, Tea, cookies and free Wi-fi
Free Sim Card
Sun Leisure World assures all pick up of Private Tours is arranged at Travelers hotel itself, however a hotel near to airport is not included into our pick up area (Example:- Suvarnbhumi Airport and Don Muang Airport area)
Customer Service Details:-
Our customer service department work from 06:00 Am to 09:00 Pm EVERYDAY (on Peak season-November to March -24 Hours) on below contact points:-
Email :- [email protected]
Landline:- +66 2 006 8528
Mobile:- Mobile:- +66 81 4409926
Tours Pick Up Policy(Join Tour):-
- Please wait at Hotel Lobby 15 minutes before the time specified on this voucher to start.
- Any late from your side may be re-allocated to a later time if available, Otherwise this will be auto canceled with charge 100%.
- Driver can be late up to 15- 45 Minutes due to Traffic or any unwanted clauses. (However an exact pick time would be advised before 24 hours of tours to avoid any waiting time)
- You do not need to show voucher, just show them mobile voucher or booking confirmation on mobile for this activity to our Guide.
- Please note the activity time can be affected by several factors including weather, equipment maintenance or safety protocols.
- Sun Leisure World reserve the rights to cancel any booking because of bad weather condition or natural disaster.
- Please always try to update us with room numbers after check-in to Hotel.
- Always try to book your service very carefully.
- Please always read Inclusions and exclusions very carefully.
- Any Group Tours (15 + will get 1 complimentary)
- 7 Person will get free upgrade to private transfer
- Children aged 0-2 can join the tour for free provided they do not occupy an additional seat
- Children aged 3-8 would be charged 75% of tours rate.
- Children over 8 would be considered as adult
- Children aged 0-2 can join the tour for free provided they do not occupy an additional seat (with parents/relatives)
- Children over 100 CM (Age 0-2) for attraction ticket is considered an adult.
- Children aged 3-8 would be charged 75% of tours rate.(For Sightseeing & Tours- which exclude shows and attraction tickets )
- Children over 8 would be considered as adult
- You can book all tours and activity up to 8 hours before tours/attractions and ticket departure time. (Must be 09:00 Pm/ 18:00 Hours Thailand GST+7 Time). Please check real-time booking information for attraction ticket, city tours etc.
- You will receive confirmation of your booing via by our customer service department which works 18 hours everyday via [email protected](From 06:00 Am to 09:00 Pm everyday)
- You may also do booking via www.sunlesiureworld.net. On real-time basis
- Our pick up time and Guide Numbers of tours would be confirmed by our Customer Service Representative before 12 hours of tours date. (In case of Join Tours,)
- For All Private Tours all pick up points is already mentioned in our itinerary.
- In the event that you do not receive an email from us, please check your Spam folder or notify us via email.
Cancellation Policy:- for all Pre-Paid & Post Paid Booking
- All pre-paid/post paid booking will apply following cancellation policy:-
- Before 3 Day of Excursion -No charge of cancellation.
- Before 2 Day of Excursion Date: - 50% charged applied.
- Before 1 Day of Excursion Date: - 100% Charged.
- Activity may be canceled due to any natural problem, in this case we will offer to shift your booking to another date or you can also apply for full refund.
M. Mode of Transportation:-
- We use 10 seater commuter van for our join and private tours if number of pax exceed from two person.
- In case of 2 person we use sedan car for tours and activity
- For island tour we use speed boat , cruise , big speed as per customer selection of tour. Example a Phi Phi Island by Speed boat mean speed boat, A phi phi island by big boat means big boat and Coral Island by Speed boat means speed boat.
N. Safety and Health Hazard
Sun Leisure World does not recommend elderly people, physically handicap and pregnant women to do the following activity :
- Island tour by speed boat
- Water activity like kayaking , parasailing , jet ski.
Our tours is available almost everyday, in case of any urgency or cancellation we will inform you before 12 hours of tours time. Our Customer Service Representative may suggest you some other day or refund you money immediately.
This tour is available in English language only but you can request Private tour for many different languages Chinese, Japanese and Korean. Please specify your preferred language if you make a private tours booking.
Scam of Thailand:-
Please avoid using Jet ski as a precautions measure and suggest your tourist to avoid using jet ski while you are doing island tours in Thailand.