• Children under 90 cm in height can enter for free.
• Children between 90 cm and 130 cm are eligible for the child rate ticket.
• Anyone taller than 130 cm will be charged at the adult rate.

From our given pickup area point

See Availability

PickUp Time Start : 08:00| PickUp Time End: 08:00 | Booking Cutoff : 08

• Please always update us with your room number after checking in at the hotel.
• Always book your services with great care.
• Please carefully read the inclusions and exclusions.
• Please wait in the hotel lobby 15 minutes before the specified time on this voucher to begin.
• Any lateness from your side may result in a later time slot if available; otherwise, there will be an automatic 100% charge for cancellation.
• The driver may be delayed by 15-45 minutes due to traffic or unforeseen circumstances.
• You do not need to show a voucher; simply display the mobile voucher or booking confirmation on your mobile device to our guide.
• Please note that the activity's timing can be affected by various factors, including weather, equipment maintenance, or safety protocols.
• Sun Leisure World reserves the right to cancel any booking due to bad weather conditions or a natural disaster.

Confirmation:

• You will receive confirmation of your booking's availability within 1 minute of booking. Most bookings are auto-confirmed, and we will send you the voucher via email.
• Auto Pre-Paid Booking: Any booking that is prepaid through our payment gateway system is automatically confirmed.
• Partial Payment: All bookings with partial payment are non-refundable and are automatically confirmed.
• Pay Later Booking: Any booking where you have selected to pay later is not confirmed unless you update us with your room number and hotel check-in information.
• Our pick-up time and guide numbers for tours will be confirmed by our Customer Service Representative at least 12 hours before the tour date for join tours.
• For all private tours, all pick-up points are already mentioned in our itinerary.
• In case you do not receive an email from us, please check your Spam folder or notify us via email.
• Please send us your room number and local number, if you have any, to [email protected] along with your booking confirmation number.

Additional Information:

• Children aged 0-2 can join the tour for free provided they do not occupy an additional seat.
• Children aged 3-8 will be charged 75% of the tour rate.
• Children over 8 will be considered as adults.
• Our tours are available almost every day. In case of any urgency or cancellation, we will inform you at least 12 hours before the tour time. Our Customer Service Representative may suggest an alternative day or refund your money immediately.
• This tour is available in English language only, but you can request a private tour in various languages, such as Chinese, Japanese, and Korean. Please specify your preferred language when making a private tour booking.

• Children under 90 cm in height can enter for free.
• Children between 90 cm and 130 cm are eligible for the child rate ticket.
• Anyone taller than 130 cm will be charged at the adult rate.